Blog Entry

NFL knew about seating issue before fans arrived

Posted on: February 7, 2011 3:29 pm
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Posted by Will Brinson

DALLAS -- The most curious thing about the whole "fans paid for tickets but didn't actually have seats ready for them" issue at the Super Bowl was that the NFL had plenty of time to fix the issue. See, football hasn't been played at Cowboys Stadium since December 19 and the NFL's had control of the stadium since January 9.

So, surely they knew beforehand that the seats might not be ready, right? Indeed they did.

"We made a judgment that we had a very good shot to be able to complete it," NFL Executive VP Eric Grubman said at Monday's press conference. "We made a judgment that it was the right course of action to bring the fans in, rather than discourage them, or create a sense that they wouldn’t have the information necessary."

Yikes. But just how far out was the NFL aware of the problem? Pretty far, it seems (emphasis mine).

"We felt in the middle of the week that it was going to be a problem," Grubman said. "We did not feel until the game day that we had an issue where there was a distinct possibility that we wouldn’t be able to accommodate fans."

The sports media's been pretty kind today towards the NFL because of the way in which they're hooking the 400 displaced fans up -- free tickets to next year's Super Bowl in Indy, a trip down to the field, some nice swag and a hefty reimbursement.

But that was, insofar as I understand it, just for the 400 people who didn't get to watch the game at all. Several hundred more fans were put into the Party Plaza and weren't to thrilled about it. Additionally, all of these people traveled down to Dallas and suffered through some pretty nasty weather conditions and a brutal fan experience even though it could have been avoided.

Jumping the gun and alerting everyone about the problem with the seats would have created a bit of a fiasco, sure, but at the very least it would have given the fans who purchased those tickets the option to hold off on their expensive travel plans.

If there is indeed a lawsuit filed on behalf of the fans involved, it's going to be a public relations mess, even if the legalese on the back of the fans' ticket stubs eventually gets the case dismissed. And it's something that could have been avoided with a little more foresight into how fans would react to finding out they might not be able to use the tickets for which they'd already paid.

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Comments

Since: Dec 2, 2011
Posted on: January 10, 2012 6:16 am
 

NFL knew about seating issue before fans arrived

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Since: Dec 2, 2011
Posted on: January 8, 2012 4:22 pm
 

NFL knew about seating issue before fans arrived

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Since: Dec 2, 2011
Posted on: January 5, 2012 7:21 am
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Since: Dec 2, 2011
Posted on: January 3, 2012 3:25 am
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Since: Dec 2, 2011
Posted on: December 9, 2011 12:51 am
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Since: Dec 2, 2011
Posted on: December 3, 2011 8:35 am
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tomlye
Since: Nov 28, 2011
Posted on: December 1, 2011 12:22 pm
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Since: Mar 3, 2009
Posted on: February 8, 2011 4:51 pm
 

NFL knew about seating issue before fans arrived

do you think jerry the miilionare jones and roger no balls goodell really care about those people who got screwed? hell no, bush and his old lady and a rod and his bitch got to their seats so everything good in jonesville! screw the nfl



Since: Feb 8, 2011
Posted on: February 8, 2011 2:02 pm
 

NFL knew about seating issue before fans arrived

First, let me say that I am a die hard Steelers fan who wanted to attend and was willing to spend approx the proposed reimbursement for tix, but could not find any at this price.  That being said, the NFL sold tickets and collected revenue for a product/service they couldn't guarantee.  This is fraud!  Furthremore, this caused those victims to incur expenses and hardships they otherwise would not have endured.  The NFL had enough visibility to the situation and should have proactively made public announcements and suitable accomodations (not a party tent/bar or seats with no visibility of the field or jumbotron) which most die hard fans would appreciate (full reimbursement of all expenses, personal meeting with NFL owners/players, season tickets to next years (or the next full) season, and all expenses paid to next years superbowl) instead of letting fans reach turnstiles to be denied causing significant emotional trauma - most NFL fans willing to liquidate savings/emergency funds, schedule roundtrip logistics, and take a mini-vacation short notice, for a once in a life time experience would be traumatized - I can only imagine what I'd be saying/doing as they carted me away in a patty wagon.  You may think this proposed compensation is excessive, but given the loyalty and emotional vesting of most fans (particularly of these two teams), I am not certain if it is enough.  NFL, you have showed your true colors and obviously do not value your fan base.  FAIL!



Since: Oct 30, 2007
Posted on: February 8, 2011 12:55 pm
 

NFL knew about seating issue before fans arrived

The problem started way before kickoff.  If the NFL wants to promote goodwill, start by coming up with a way for FANS to get tickets.  Giving people 3x the face value is a good start, but like some other posters have stated, that doesn't cover the cost of tickets bought by many fans.  Like the guy on Ebay with 2 tickets, who openly admitted that he won the tickets from his company, and was offering to sell them for a minimum of $5000.  These were tickets he didn't even pay for!  I tried and tried to buy a ticket, but it's almost impossible for a true fan these days.  If you're not a big money businessman, celebrity, or personal friend of the team owner, you're just out of luck.


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